Norma is incredible! I have bought and sold at least 10 properties in my lifetime. She surpassed every REALTOR® I have ever used. She is with you every step of the way. She communicates very well, and in detail. She does things that go way above and beyond her normal duties. For instance, she showed up the day after closing to help me dig up plants to move so the termite spray would not kill them. She came to the property to meet contractors when I was not able too. She is a GREAT listener. She has an incredible memory. Norma remembers everything you say and tries to help you. She is always early, never late. She has a pleasant attitude ALL the time. She is one of the most patient, positive, person I have ever met. She lines up contractors for you, her resources seem endless. She is very intelligent and again very patient. She is remarkably strategic in negotiation. She must have shown me 100 houses before I settled on one. When I changed my mind on a property, she was so understanding and moved forward with me, without hesitation. She looks information up for you. After the COE purchase, for my records, she put together the most organized binder I have ever received from a REALTOR®. At the Close of Escrow, her gift blew me away. She is a very generous person. I would, hands down, HIGHLY recommend Norma. I will always use Norma for all my future real estate transactions.